Coastal Vet Collective Animal Hospital

Client Case Study: Coastal Vet Collective Animal Hospital

Industry: Veterinary & Animal Healthcare
Location: Wollongong, NSW
Client Since: 2025
Services Provided: IT Infrastructure, Cybersecurity, Network Management, Communications, Business Continuity

Background

Coastal Vet Collective Animal Hospital is a newly established veterinary clinic based in the heart of the Wollongong region. Founded by a team of passionate veterinary professionals, the practice aims to deliver high-quality and compassionate healthcare to pets while embracing modern digital systems to ensure efficiency, safety, and reliability in their day-to-day operations.

As a new healthcare provider delivering essential and time-sensitive animal services, Coastal Vet required a trusted IT and cybersecurity partner to establish a secure, reliable, and scalable digital foundation from day one.

Challenges

• Greenfield setup: As a new clinic, Coastal Vet needed full IT infrastructure design and implementation.
• Network reliability: Ensuring a stable and secure internet connection was vital, especially for telehealth consultations, VoIP services, and accessing cloud-based veterinary systems.
• Cybersecurity: Given the sensitivity of patient data and regulatory compliance, a modern security posture was necessary from inception.
• Unified communications: The team required an easy-to-manage, cloud-based phone system to support both in-clinic operations and remote consultations.
• Business continuity: Uninterrupted service delivery was essential for emergencies, even during internet outages.

CyberAgency Solution

CyberAgency provided an end-to-end technology solution, acting as a dedicated IT and cybersecurity partner to Coastal Vet Collective. Below is a breakdown of the deployed technologies and managed services:

Cisco Meraki Network Deployment

• Designed and installed a high-performance, cloud-managed network infrastructure using Cisco Meraki switches and wireless access points.
• Enabled real-time visibility, remote troubleshooting, and intelligent bandwidth management to optimise clinic workflows and support future growth.
• The entire network is proactively monitored and managed by CyberAgency, ensuring uptime, security, and optimal performance.

Cybersecurity Implementation

• Deployed a multilayered security stack including endpoint protection, firewall rules, secure Wi-Fi access, and traffic segmentation.
• Enabled 24/7 threat monitoring and incident response capabilities to protect against cyber threats.
• Educated staff on best practices through cybersecurity awareness training.

Zoom Phone System Integration

• Implemented a Zoom Phone system to replace traditional landlines with a cloud-based solution offering flexibility, scalability, and superior call quality.
• Configured call routing, voicemail-to-email, and mobile extensions to support seamless communication with pet owners and suppliers.
• Ongoing support and management of the phone system handled by CyberAgency.

Business Continuity with 5G Connectivity

• Supplied and configured an Ericsson Cradlepoint 5G enterprise adapter, providing a resilient failover internet connection in case of primary network disruption.
• Ensured the clinic remains operational during outages—critical for handling emergencies and maintaining access to cloud-based patient records.

Results & Benefits

• Operational Readiness: Coastal Vet Collective launched with a secure, high-performance IT environment tailored for veterinary healthcare.
• Reduced Downtime: The combination of Cisco Meraki infrastructure and 5G failover ensures reliable connectivity and uninterrupted services.
• Improved Client Experience: Cloud-based communications via Zoom Phone allow the team to maintain responsive and flexible contact with clients.
• Enhanced Security Posture: The business is protected by a proactive cybersecurity framework with 24/7 oversight from CyberAgency.
• Scalability: The solution is built to scale with the business as Coastal Vet expands services or adds additional locations.

About CyberAgency

CyberAgency is an Australian-based IT and cybersecurity services provider specialising in digital transformation for small to mid-sized healthcare and professional service organisations. We combine enterprise-grade technology with dedicated, human support to deliver proactive, reliable, and secure IT environments.

To learn more about how we can support your practice, visit www.cyberagencygroup.com.au