Consolidating IT & Cybersecurity services with Microsoft 365

Case study: Consolidating IT & Cybersecurity services with Microsoft 365

Industry: Not-for-Profit

Location: Australia

Users: 650 Active Users

Services Provided: Microsoft E5 Consolidation, Copilot, Defender for Endpoint, Email & Mobile Security, Onshore SOC

The Challenge

A not-for-profit organisation with multiple sites and a 650-user workforce was operating in a siloed manner in terms of IT and cybersecurity. The organisation’s internal IT staff was dealing with various tools and licenses in addition to different security solutions in the following ways:

• Lack of visibility regarding security posture
• Compliance issues with industry standards
• Cyber insurance premiums rise
• Operational inefficiencies for IT staff
• Fragmented care and increasing costs

The organisation needed a seamless, forward-looking solution that would simplify IT, enhance cyber security, and live up to their compliance requirements – without compromising either cost or risk.

The Solution

CyberAgency contributed to an end-to-end consolidation strategy centred on Microsoft 365, using the Microsoft E5 license stack, which included:

• Microsoft 365 E5 Full Suite – All-in-one productivity, security, and compliance solutions
• Microsoft Copilot – AI assistant for increasing productiveness and decreasing the burden of tasks
• Microsoft Defender for Endpoint, Email & Mobile Security
• CyberAgency onshore Security Operations Centre (SOC) – 24/7 monitoring, detection, and response with onshore support

The strategy involved simplifying tools, unifying licences, and encouraging enterprise-class security without complexity:

• All existing IT and security tools were consolidated into the Microsoft E5 stack
• Redundant licences were decommissioned
• Security policies and protections standardised across endpoints, email, and mobile devices
• Copilot integrated to support IT team workflows and end-user productivity
• Our onshore SOC service provided continuous monitoring, alerts, and expert incident response

Why This Approach Worked

Unlike patchwork cybersecurity add-ons, Microsoft E5 provided a single integrated platform covering productivity, security, compliance, and analytics.

CyberAgency’s role was not limited to technical implementation alone; we played to the roles of strategic advisors in aligning technology with business risk, compliance requirements, and long-term operational efficiency.

The Outcomes
Total Service Consolidation

The organisation eliminated multiple disparate tools and vendors, achieving centralised visibility and simplified management under one secure platform.

Stronger Cyber Resilience

With Defender for Endpoint, Email, and Mobile, they now have high-fidelity security across all user touchpoints — without increasing complexity.

Better Compliance Position

Standardised, auditable controls aligned with compliance frameworks and insurer expectations — easing reporting and audit readiness.

Reduced Cyber Insurance Pressure

Insurance risk score improved, enabling potential premiums savings and reduced underwriting friction.

Empowered Internal IT

Copilot and unified management tools reduced manual workloads, allowing the IT team to focus on strategic initiatives instead of repetitive tasks.

Cost-Effective Security

By consolidating into E5 and rationalising licences, the organisation reduced its overall licence and security tool spend without compromising protection.

Ready to Simplify and Strengthen Your IT & Cybersecurity?

If your organisation is managing multiple platforms or struggling with visibility, compliance, or risk — CyberAgency can help you consolidate, secure, and scale without compromise.

Contact us today to explore how Microsoft E5 or Microsoft Business Premium with E5 bolt-on roadmap can strengthen your cyber resilience and accelerate operational efficiency.