Trim’s Fresh Merrylands

Industry: Retail
Location: Merrylands, NSW, Australia
Client: Trim’s Fresh Merrylands
Service Provider: CyberAgency
Solutions Provided: Managed IT & Cybersecurity Services, Cisco Meraki Network Refresh, Robust Connectivity, Cloud Unified Communications

Background

Trim’s Fresh Merrylands, a well-known retail fresh food market in Western Sydney, has long been a staple in the local community, providing high-quality produce and exceptional customer service. However, while their dedication to freshness and customer satisfaction was unwavering, their technology infrastructure had not kept pace with their business growth or modern retail expectations.

The store was operating with outdated hardware, unreliable internet connectivity, minimal cybersecurity measures, and a lack of cohesive communication tools—leading to inefficiencies, downtime, and growing security concerns.

Challenges

• Outdated IT infrastructure causing frequent system lags and disruptions
• Lack of centralised cybersecurity policies leaving the business vulnerable to attacks
• Fragmented communication channels resulting in poor internal coordination
• Unreliable internet connectivity that disrupted point-of-sale systems and inventory tracking
• No remote management or monitoring, making IT issues reactive instead of proactive

Solution Provided by CyberAgency

CyberAgency stepped in as Trim’s Fresh Merrylands’ trusted IT partner to deliver a comprehensive, future-ready digital transformation, tailored to the fast-paced retail industry.

1. Network Refresh with Cisco Meraki

We replaced the legacy networking equipment with a modern Cisco Meraki solution, providing:

• Centralised cloud-managed networking
• High-performance Wi-Fi throughout the store
• Enhanced security with built-in firewall and traffic analysis
• Remote monitoring and troubleshooting for rapid resolution

2. Managed IT & Cybersecurity Services

CyberAgency implemented a full suite of managed IT services:

• 24/7 system monitoring and proactive maintenance
• Endpoint protection, antivirus, and firewall configuration
• Regular security audits and patch management
• Data backup solutions and disaster recovery planning

3. Robust Connectivity

To eliminate disruptions, we upgraded the store’s internet infrastructure with:

• Redundant high-speed internet connections
• Load balancing and failover configurations
• Optimised bandwidth for POS systems, CCTV, and staff devices

4. Cloud Unified Communication

We deployed a cloud-based communication system, enabling:

• Seamless internal communication through VoIP and instant messaging
• Mobility for managers and staff to connect from anywhere
• Scalability for future growth and team expansion

Results & Benefits

Since partnering with CyberAgency, Trim’s Fresh Merrylands has experienced a complete technological transformation:

• 99.9% network uptime and smooth in-store operations
• Zero downtime at checkout with consistent POS connectivity
• Increased security posture, with no security breaches or data losses
• Improved team communication and coordination through cloud UC
• Peace of mind knowing IT systems are proactively managed and secure

Conclusion

By modernising Trim’s Fresh Merrylands’ IT infrastructure, CyberAgency delivered world-class, enterprise-grade solutions previously out of reach for small-to-medium retailers. We’ve empowered Trim’s to focus on what they do best—serving fresh, high-quality food to the community—while we take care of the technology.